FAQ

Most frequent questions and answers

If you create an account with us you earn points for every
order, you earn 100 points just for signing up! Every £1 spent
equates to 20 points earnt. You can then redeem points earned
for money off of a future order, £1.00 off is worth 300 points..

We have a full list of all ingredients in each sweet on our
website: https://sweetzy.co.uk/picknmix-ingredients/

Unfortunately if you wanted different pouches to go to
different addresses, the orders would need to be placed
separately on the website.

Yes, we do quite a few corporate orders, just email
hello@sweetzy.co.uk for a quote.

We recommend consuming within 4 weeks of delivery.

Yes, you can have a subscription for as long as you like or as
short as you like and there is no time limits.

We ship using Royal Mail throughout the UK and offer 1st class (£4.20)
and 2nd class (£3.20) shipping. We use Parcelforce for Europe.

We have several options to send a personalized gift. We have
each pouch able to come with your own photo on and one of our
many frames, suitable for different occasions or we do our
customizable jars which come in two different sizes and three
different colours with the choice of your own text on it.

We have 5 different pouch sizes available to purchase.
– Snack Pouch which is 5 fillings = 250g pouch
– Enough for 2 Pouch which is 8 fillings = 400g pouch
– Share pouch which is 12 fillings = 600g pouch
– Mega Share pouch which is 20 fillings = 100g pouch / 1KG
– Ultimate Pouch which is 35 fillings = 1750g pouch / 1.75KG

£3.20 for 2nd class

£4.20 for 1st class

£5.99 for DPD Next Day

£12.99 for DPD Saturday & Sunday

Free 2nd class delivery when you spend over £22 – Please note this must be after discounts and before delivery.

We can ship anywhere in the UK and anywhere in Europe.

We have our very own deals page on Sweetzy and update it
regularly with new offers: https://sweetzy.co.uk/sweetzy-deals/

We have same day dispatch Monday to Friday till 2:30pm and Saturdays till 12pm. Orders placed after this time will be dispatched the next working day. Please allow up to 3 working days for us to dispatch a custom jar. 

If you have a query with your order please email us at hello@sweetzy.co.uk with your order number, a picture of your delivery note and a picture of your products you have purchased and the team will help you. We offer a 7 day window from your parcel being delivered to get in touch with our team regarding an issue due to our products being perishable 

Snack Pouch – 250g

Enough For 2 Pouch – 400g

Share Pouch – 600g

Mega Share Pouch – 1000g

Ultimate Pouch – 1750g

Every order we ship is tracked. You will receive the tracking information once your order has been dispatched.

Unfortunately it is only one code per order and certain codes do have conditions that have to be met before being applied. Some codes do not work on seasonal items. You can also not use Sweetzy points and codes together.

We are happy to refund your product cost at 100% if your parcel is sent back to Sweetzy not opened and seals not broken. We would not refund the return shipping. Nor would we pay for return shipping

All orders can be cancelled if they have not started to be processed or sent out via our selected carrier

Yes, at checkout there is a ‘special notes’ section – anything written here will be printed on the delivery note so if you wanted to leave a message for the recipient it will be printed on the bottom of the delivery note.

We do our best to get all orders out complete but due to human error we do have mistakes. If your missing items total £4 or over we will re-send these but if the missing items are below £4 we will refund.

No, all orders are sent with no prices just a delivery note with details of what is inside the parcel.

Yes! If you are interested in promoting our products and joining our affiliate program, please email hello@sweetzy.co.uk with the subject: Affiliate and you’ll be sent further details.

Yes – absolutely you can! Just select the filling you want as many times to fill the required size pouch

We recommend consuming the fudge within 10 days of delivery for the best taste. Please store in a cool and dry place

In the summer months you would be ordering chocolate items at your own risk as we have no control over how cool they keep in transit.