Sweetzy Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or interact with our website, https://sweetzy.co.uk, and outlines your rights under applicable data protection laws, including the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).
For the purposes of data protection legislation, Sweetzy Ltd is the Data Controller responsible for any personal data you provide. This means we determine how and why your data is processed.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or the services we offer. We encourage you to check this page periodically to stay informed about how we protect your privacy.
Who We Are
Sweetzy Ltd is a UK-registered company based at 7–11 Turing Park, Potash Lane, Hethel, Norfolk NR14 8QR. If you have any questions regarding how we handle your personal data, you can contact us at support@sweetzy.co.uk.
Personal Data We Collect
When you interact with our website, we may collect personal data such as your name, email address, and phone number, typically when you sign up to our newsletter or contact us directly. During the purchasing process, we collect additional details including your billing and delivery addresses. Payment information is also gathered securely via trusted third-party payment processors.
We also collect certain technical data when you browse our website, including your IP address, browser type, and device identifiers. This information is collected through cookies and similar technologies to help us understand how users interact with our site.
How We Use Your Information
We use your personal data primarily to fulfil orders placed through our website and to deliver the products you have purchased. Additionally, if you opt in to receive marketing communications, we may use your information to send you relevant updates, promotions, and product news. Your data may also be used to comply with legal obligations or to support targeted advertising and retargeting campaigns across platforms such as Facebook, Instagram, TikTok, and Google.
Third-Party Services
To operate our website and deliver a seamless service, we rely on several third-party providers. These include Google Analytics 4, Meta, TikTok, YouTube, and Klaviyo for analytics and marketing purposes. Our online store is hosted on WordPress and powered by WooCommerce. Payments are securely processed through providers such as PayPal, Klarna, Clearpay, and Apple Pay. For delivery and fulfilment, we work with Royal Mail, DPD, and Evri. These third parties may collect or store data in accordance with their own privacy policies, which we recommend reviewing.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and to personalise advertising based on your interests. Cookies allow us to remember your preferences, measure website traffic, and serve relevant content. By continuing to use our website, you consent to the use of cookies. You may manage or disable cookies at any time through your browser settings.
Data Retention
We retain your personal data only for as long as necessary to provide our services, comply with legal requirements, and support our legitimate business interests. Once your data is no longer needed, it is securely deleted or anonymised.
Your Rights
If you are located in the United Kingdom, you have the right to request access to the personal data we hold about you. You may also request corrections to inaccurate data, ask for your data to be deleted, or withdraw consent for marketing communications. If you believe we have not handled your data correctly, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Data Security
We take data security seriously and implement appropriate technical and organisational measures to safeguard your information. This includes using SSL encryption, secure servers, and limited access to customer data within our team and service providers.
Changes to This Policy
This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. Any significant changes will be clearly communicated, and the most recent version will always be available on this page.
If you have any concerns or would like more information about how we handle your personal data, please contact us at support@sweetzy.co.uk.
Sweetzy Company number: 12190614
